Tusker Trails: A Silhouette of Nature and Wildlife. Has a room for improvement!

Our trip to Thekkady was in April 2011. Nothing to beat the Club Mahindra choice of locations.  We were hosted in a studio apartment, with wooden flooring, which was quite spacious. The cottages give you a 'woody' ambiance.
A few things that you can appreciate:
1. Awesome location
2. Tasty food
3. Good Ambiance
4. Helpful staff, namely Basil, Taniya, and Jayalakshmi
5. Elephant Ride in the jungle :)

Not so nice things
1. NO TIMELY REFILLING of food. We had to wait for a long time to get them refilled, and repeatedly request the staff.
2. Phulkas/Rotis from the live counter used to take FOR EVER to reach our table.
3. Desserts (even breakfast) were refilled only on REPEATED requests.
4. Annoying experience was with housekeeping - Linens were never replaced when the room was cleaned. I had to remind them/call up housekeeping repeatedly to change bath towels, only to get a replacement by night.
5.  One of the days, when we returned from sight seeing, we noticed that the bathroom sink was clogged and was smelling dirty (like someone had puked). This was after our room was cleaned for the day. We asked someone to come and clean. I don't know why this had happened, because in the morning, we had left the sink clean to notice this awkward thing when we returned. The plumber who came to repair the clog only said that apart from us (the guests), there is no one entering the room. That was a shocking answer from the Mahindra staff!!
6. WATER and Beverage-related stuff were NEVER replaced when the room was cleaned. This was another effort to remind them REPEATEDLY. One of the housekeeping staff, by name Basil Mathew was helpful in replenishing the required things for us. Thanks Basil.
7. Umbrellas have to be kept as emergency measures. It was pouring cats and dogs in Thekkady, and we did not have umbrellas to reach the restaurant or the reception.
8. Sadly, we observed that some guests were using unclean hands to pick up food, after which, we never ventured to serve from the same bowls. It was a very sad sight.